The customer has 14 calendar days to return or exchange the item.
In order to process the return correctly, the following procedure must be followed:
- If you wish to change the size You will have to place a new order indicating in observations the collection of the previous order. We will arrange the collection of the new order at the same time of delivery, assuming the return shipping costs on our part. When the product is received, the quality department will verify its good condition and will proceed to the payment of the same (excluding the original shipping costs of the product). The customer must take care not to seal or damage the original packaging by placing the product and its packaging in an outer box or bag.
- FREE SHIPPING PROMOTION: Since shipping is free of charge, we do not offer free pick up service for size exchange on returns of items that have benefited from the promotion, and the customer must send it to our facilities at their own expense.
- If you want to simply return it and the credit note of the same No problem! then you must send it to Calle Río Sil, 7 (Polígono Industrial Trévenez) 29196 Málaga (Spain) postage paid. Once the condition of the product has been verified, the customer will be credited the price of the product, excluding shipping costs.
